Support

Shipping & Returns

Last updated: 20 September 2026

Draft for review. Confirm the delivery times, costs and thresholds match how you actually fulfil orders before launch.

Shipping

We ship worldwide from the United Kingdom.

UK delivery: 2–4 working days.
International delivery: 5–14 working days.
Free UK shipping on orders over £60; otherwise the cost is shown at checkout.

Delivery times are estimates from dispatch and may vary at busy periods or due to customs. Any import duties or taxes on international orders are the recipient's responsibility.

Your right to cancel (physical goods)

If you're a consumer in the UK, you can cancel an order for physical goods within 14 days of receiving them, for any reason, under the Consumer Contracts Regulations. Tell us you're cancelling within that period, then return the goods within 14 days of telling us. We'll refund the price and standard delivery cost within 14 days of getting the goods back (or proof you've sent them). You pay the cost of return postage. This statutory right is in addition to the 30-day returns window below.

Returns

We accept returns of unworn, unwashed items in their original condition within 30 days of delivery. To start a return, email hello@winnation.org.uk with your order number and we'll guide you through it.

Made-to-order and personalised items may be non-returnable unless faulty — this is noted on the product.

Faulty or wrong items

If something arrives damaged, faulty or not as described, contact us and we'll put it right with a repair, replacement or refund as appropriate. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Refunds

Refunds are made to your original payment method via Stripe once we've received and checked the return. Card refunds usually appear within 5–10 working days depending on your bank.

Membership

Membership is a digital subscription — see Terms & Conditions for how renewal, cancellation and digital-content rights work.